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From time to time, the bank may choose to send you offers to redeem your points for your recent purchase. When you get an email/ text message asking if you want to redeem points, simply click on the “yes” button in the email or click the link you receive via the SMS, and click “yes.” You will see a confirmation page stating the number of points that have been redeemed and the amount of the cashback credit you will receive to offset your purchase. The points redeemed will be converted to cashback credit on your payment card within 7 days.
You will receive an email confirming the number of points redeemed from your loyalty account upon responding affirmatively to the email or SMS. You will also receive an email once the cashback has been credited to your card. Look for the cashback credit equivalent to the purchase amount to your card within 7 days of your redemption request.
Rewards redemption requests are valid 48 hours from receiving the email/text message notification. If you do not click the link within 48 hours, the request expires. No points are deducted from your loyalty account. Simply perform another qualifying transaction and you will receive another notification with a rewards redemption request.
Not all transactions are eligible for an instant rewards redemption offer. For a list of eligible purchase categories and minimum purchase amounts, please see the question on purchases that qualify for an instant rewards redemption offer. From time to time, the bank may choose to modify the criteria for qualifying purchase transactions.
The following purchases are eligible to qualify for an instant rewards redemption offer:
|
Purchase transaction category |
Minimum transaction amount (KES) |
Maximum transaction amount (KES) |
|
Online purchase (e-commerce) |
500 |
5,000 |
|
Supermarkets |
1500 |
5,000 |
|
Fuel Station |
500 |
5,000 |
There are a number of reasons you may not receive an instant rewards redemption offer:
For non-receipt of confirmation email, please contact our customer service team at +254 329 3900
Cashback credits are typically processed within 3 to 5 days of the purchase transaction. A confirmation email will be sent when the cashback credit has been processed. If you have not received your cashback credit within the allotted time, please contact our customer service team at +254 329 3900.
To register please follow these steps:
Step 1: Go to https://rewards.sc.com/ke/ and click the Register button on the top menu bar. You will be taken to a registration page. Input your card data in addition to other requested information and click “Register”.
Step 2: You will be taken to a Verified by Visa screen where you will be asked to enter in your Verified by Visa Password. Enter your password. (Note that if you have not signed up for a Verified by Visa password on the specific card you were using for registration, you will be asked to create a Verified by Visa password) Please see below for how to create a Verified by Visa password.
Step 3: Once your Verified by Visa Password has been validated by our system, a registration successful message will be shown, and you will have an option to login from there.
Step 4: You will also receive a welcome email explaining about the program in the email address used for registration.
How to create a Verified by Visa password? Once you complete Step 1 above, a Verified by Visa screen will appear that will request you to enter a one time password. After typing in your one-time password, another Verified by visa screen will appear and ask you to create a password. Please note that the password should be between 6 to 10 characters.
Go to https://rewards.sc.com/ke/ . If you are a registered user, click the Login button and enter your username and password. If you have not registered for your Standard Chartered 360° Rewards account follow the instructions provided in Q1 above.
No, you need to register separately for a Standard Chartered 360° Rewards account using the process described in Q1 above.
No, you need to register and login through the Standard Chartered 360° Rewards website a link to which may be found on the SCB Website.
Yes, your e-mail address will be required. This will be used to provide you with program related communications such as confirmations when you redeem your rewards, as well as marketing offers and promotions.
You can earn reward points every time you use your Standard Chartered Payment Cards. Here is a summary of the points earned by product and by type of transaction:
| Product | Base Rewards | Bonus Categories | ||
| Supermarket Spend | International Spend | Online Spend | ||
| EMV Visa Gold Debit | 1.0 per KES 100 | 2.0 per KES 100 | 3.0 per KES 100 | 3.0 per KES 100 |
| EMV Visa Platinum Debit | 1.5 per KES 100 | 3.0 per KES 100 | 4.5 per KES 100 | 4.5 per KES 100 |
| EMV Visa Infinite Debit | 2.0 per KES 100 | 4.0 per KES 100 | 6.0 per KES 100 | 6.0 per KES 100 |
| EMV USD VISA Platinum Debit | 1.5 per KES 100 | 3.0 per KES 100 | 4.5 per KES 100 | 4.5 per KES 100 |
| Visa Gold Credit | 1.0 per KES 100 | 2.0 per KES 100 | 3.0 per KES 100 | 3.0 per KES 100 |
| Visa Platinum Credit | 1.5 per KES 100 | 3.0 per KES 100 | 4.5 per KES 100 | 4.5 per KES 100 |
| Visa Infinite Credit | 2.0 per KES 100 | 4.0 per KES 100 | 6.0 per KES 100 | 6.0 per KES 100 |
You will also earn a Welcome Bonus of 20,000 points when you register or link a Visa Infinite Credit Card to your account.
Reward Points will not be earned for Credit Card cash back categories.
Points earned on purchase transactions made on your Standard Chartered Credit Card are credited to your loyalty account within 15 days of the transaction appearing on your card statement.
Once logged in to your loyalty account, the available points are displayed on the upper right hand side of the navigation menu bar. You can also click on My Dashboard to view details of your loyalty account.
Once logged into to your loyalty account, click on My Dashboard on the navigation menu. Scroll down to the third section of the dashboard, and you will see the total reward points earned from purchase transactions for the month, and points earned from a Welcome Bonus (on selected card products only), and the date your points earned will expire.
You can also view your detailed loyalty account statement by clicking on My Points Summary. On Points Summary, you will be able to view Points Earned, Points Redeemed, Points Expired, and Points Adjustment.
You are able to see the total points earned for the month in your loyalty account. For queries on points earned on specific transactions, please contact our customer support team during business hours and they will be able to assist you. The customer support working hours of 360° Rewards Program are ("Working Days") from [0900 to 1800] Kenya local time on each day from Monday to Friday, except on public holidays and holidays declared for private sector establishments in Kenya.
Once logged into your loyalty account, click My Dashboard. In My Dashboard click on My Statements and you will be able to view the total points earned each month for each card linked to your account.
You can access your account online 24/7 with your username and password
Your username cannot be updated. You can update your email address by following the steps below:
Step1: Log in to your loyalty account at https://rewards.sc.com/ke/ .
Step 2: Click on My Dashboard
Step 3: Click on My Profile on the left hand side menu
Step 4: Click on Change email Address
Step 5: Enter the new email address and enter your password and click Save Changes.
Step 6: An activation link will be sent to the new email address. Click the link to activate the new email.
Go to the loyalty program website, click Login and click the “Click here to reset your password” link. Select one of the 3 ways to reset your password and click Submit.
If you select option 1: A valid card currently linked to my loyalty account
If you select option 2: My verified email address
If you select option 3: A verification code provided by the call center
If you enter an incorrect password for more than 5 consecutive attempts you will be automatically locked out of your account. Please follow the steps in question 14 to reset your Standard Chartered 360° Rewards account password.
Yes, you can consolidate points earned on multiple cards under a single Standard Chartered 360° Rewards account. You can add up to 4 additional cards to your account. To add a card, follow these steps:
Step 1: Login in to your loyalty account on https://rewards.sc.com/ke/
Step 2: Click on My Dashboard
Step 3: Click on My Profile on the left hand side menu, and select Link Card
Step 4: Click on Link New Card, and follow the prompts to enter the card number, expiry date, and cardholder name then click on Save
Step 5: You will be taken to a Verified by Visa screen where you will be asked to enter in your Verified by Visa password set up for this card. Enter your password that you created for this card. (Note that if you have not signed up for Verified by Visa for this card, you will be asked to create a Verified by Visa password).
Step 5: Once your Verified by Visa password has been validated by our system, you will receive a confirmation message on the screen and the card will now be linked to your loyalty account.
Please note that you cannot link a card that has previously been registered in Standard Chartered 360° Rewards to your loyalty account.
Yes, your reward points will expire 36 months from the date they are credited to you. To see the number of points coming up for expiry, you have to log in to your loyalty account. Once logged in to your loyalty account, click on My Dashboard on the navigation menu. Scroll down to the third section of the dashboard, and you will see the expiry dates of your points.
You can start redeeming your Standard Chartered 360° Rewards points as soon as they get credited to your loyalty account.
The Standard Chartered 360° Rewards allows you to redeem the points you have earned for a wide selection of rewards. You can choose from travel bookings for your next vacation, merchandise items such as electronics, home goods and fashion accessories, or gift vouchers to retailers and restaurants. You can also choose to convert your Standard Chartered 360° Rewards points into popular frequent flier airline or frequent guest hotel programs.
To redeem your points, login to your Standard Chartered 360° Rewards account and select a reward category from the main page (e.g. Flights, Hotels, Car Rental, Shop, etc.). Follow the prompts to complete your reward redemption.
Yes, you can choose to pay for your redemption using a Standard Chartered payment card or points, or a combination of both.
No, the reservation has to be made online and you need to be logged-in as a registered user for security reasons.
It is advisable that the booking is made at least 24 hours in advance. However, if the system shows availability, the booking can be made.
Redemption cancelations are not permitted in the program. You may change your travel redemption by contacting our customer support during business hours at least 3 days prior to your travel date.
Yes, you can redeem your points or purchase travel (flight tickets, hotel bookings or car rental bookings) for someone other than yourself.
To retrieve this information, please log in to your Standard Chartered 360° Rewards account and click on My Dashboard. Click on My Redemptions on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed.
In the E-Tickets, Vouchers & Invoices section, you will be able to print, email and download the e-ticket/hotel reservation/car rental booking confirmation vouchers.
Please contact our customer support team as possible to resolve the issue.
Once the reservation is completed a confirmation number will be displayed on screen.
Click on My Dashboard on the navigation menu. You can search for the redemption using the confirmation number, and your booking will be displayed.
You can also click on My Redemptions on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed.
If you do not receive a confirmation email within 24 hours, you may want to check to make sure it wasn't delivered to your junk email box.
For non-receipt of confirmation emails please contact our customer support during business hours (9am to 6pm Sunday through Thursday, closed on Friday, Saturday and public holidays)
We use an instant ticketing process, so no fares are guaranteed until the reservation is ticketed.
There is no provision for putting a reservation on hold, and we don’t take any requests for wait list reservations. All reservations must be confirmed and purchased instantly.
You may change your travel redemption or booking if the fare rules for the airline ticket allow this. Please check the fare rules displayed at the time the booking is made. If the cost of the revised booking is higher, you will have to pay the fare difference, using points or a SCB payment card. To make a change, please contact our customer support at least 3 days prior to your date of travel date.
To re-book the flights, you need to speak to the airline agent directly. They may be able to find other flights for you. However, a change fee will be charged by the airline.
There are no refunds made in case of a“no show”.
The itinerary and its price are provided on the condition that you use all segments of the ticket. If you use only part of the ticket, the rest of the ticket will be canceled automatically and no refund will be made for any unused segments.
Once a reservation has been processed, we are unable to add any additional passengers. You need to go online and book a new reservation for additional passengers.
Once a reservation is made, no name changes are permitted at any time. The reservation name must match with a valid photo ID and will need to be to be presented upon check-in. Any name changes will result in a cancellation. Tickets are not transferable at any time.
We cannot allow cancellations or removal of one passenger from the booking. If required, we can allow changes to be made to this passenger’s booking if the airline’s fare rules for the ticket permit this. Additional charges for a higher fare may apply. We can remove the passenger who does not wish to travel from the ticket, however no refunds will be processed.
All airline tickets are issued as E-Tickets (Paperless Electronic Tickets).
You do not need to present the E-Ticket when checking-in. All you need is the PNR (airline reservation number) or the 13-digit E-ticket number when checking-in. You will find this number on the confirmation email that is sent to your registered email address.
No, you do not need to reconfirm your flights. The reservation is confirmed once ticketed. However, flight schedules are subject to change without notice. You may want check with the airline for the correct flight status in advance of your travel.
Yes. Prices include all applicable taxes and fuel surcharges. You can see all of these in the price break-down.
Baggage size and weight restrictions vary by airline. Baggage fees are not included in your total trip cost when making an airline ticket redemption or booking in this program. Fees are collected by the airline at the time of check-in.
As these policies are subject to change at any time, please check your airline's website for the current baggage information.
Unfortunately, we do not offer these types of special fares. Please contact the airline directly to inquire about their policies.
The flight schedules we display in a search are based on industry-standard valid connecting times. However, we do recommend you manage your flight bookings with extra connection time if immigration and customs are involved.
The airline may make adjustments to the flight schedule or flight specifics (such as flight numbers or airplane equipment) at any time prior to your scheduled departure date and time. When this occurs, the airline notifies us regarding the change and we send you a new confirmation reflecting the most current information.
If the airline is no longer operating your flight, or the schedule change is unacceptable, the airline will offer you an alternate flight or you may be entitled to a refund. Please note that if you choose a flight other than the airline's alternate option, additional fees may apply.
If you would like to purchase an upgrade using miles, please contact the respective airline.
No. You are not able to book only a child ticket online.
No, travel for unaccompanied minors cannot be booked online through our portal and needs to be managed directly with the airline. The precise regulations vary by airline.
When making your reservation, use the child’s age on the date of travel to select an appropriate seat (infant, child etc.)
The conditions for special requests vary for each airline. Please contact the airline directly with your request once your reservation is confirmed.
You may be able to make a request this if your airline provides special meal services. You can enter your preference in the request box of the booking form.
We do not have access to seating in the emergency exit row. You will need to contact the airline with your request once your reservation is confirmed.
Regulations and guidelines vary by country and by airline. Please check pet travel regulations with the airline before you make a booking. Pet information (such as what type, age, weight and cage) is required when making such arrangements. Any additional fees incurred for pet travel will be paid directly to the airline when checking-in.
Please visit the airline’s website or contact them directly to enroll in their frequent flier or mileage program.
Policies on mileage credits after travel is completed differ by airline. Please contact the airline directly for further information.
You cannot use airline miles to purchase your ticket through the Standard Chartered 360° Rewards. Please contact the airline directly to enquire about purchasing tickets using your airline miles.
Yes, you can add the frequent flyer number at the time of booking.
No, you cannot convert airline miles to Standard Chartered 360° Rewards points. However, you can convert your Standard Chartered 360° Rewards points to a select number of frequent flier airline mile programs. Please go to the Points Exchange option in the redemption catalog.
All bookings are final, and no cancellations or refunds are allowed.
You can changes to your hotel reservation by contacting our customer support at least 3 days prior to your reservation date.
Yes, the points are deducted during the time of booking.
If the room shows as “available” the card will be charged and/or the points will be deducted for the total price listed under “Reservation details”.
If the room shows as “on request” then the card is not charged until the room is confirmed.
We are unable to hold rooms without a payment.
The minimum is 1 night.
Yes. Your booking is confirmed and guaranteed immediately. However, you may not be assigned a room until you check in.
Beds are based on the number of people selected per room at the time of booking. If the option is offered, you can choose your bed type under the room preferences during the time of booking. Hotels will try to accommodate the request, but it depends on availability.
The default bed type is usually a double bed.
In the majority of countries, the minimum age for renting a car is 18. However, many car rental companies need evidence that anyone aged under 25 is an experienced driver. Also, many car rental companies don’t rent cars to elderly people.
The norm for most companies is for the driver to be aged between 18 and 75. If you fall outside of this age group, you cannot make a booking through the Standard Chartered 360° Rewards. Please check with the car rental company directly for alternate options.
When you pick up your rental car you will need to have your redemption or booking voucher, which confirms the details of the reservation, plus a driving license and a credit card.
It is also advisable to have your passport and an international driving license, as many car rental companies also insist on seeing these documents. The precise requirements of each car rental company can be found in the Booking Terms and Conditions section of our website.
The majority of car rental companies do not require an international driving license. However, in some countries an international driving license is mandatory. To find out the precise information, you can contact your embassy in the country or state you are travelling to. You can also find the information in the Booking Terms and Conditions of the website.
Car rental companies request flight information in case your flight is delayed or cancelled. That way, they will know when to expect you to pick up the car.
If you have provided all requested information about your flight at the time of booking, the car rental company will have the information at its disposal, and will make every effort to accommodate your reservation. If your flight is delayed, please contact the car rental company directly using the contact information provided in your confirmation voucher.
If you are very late, the car rental company has the right to cancel your order. The order will also be cancelled should you fail to arrive. You can find more information in the Booking Terms and Conditions section of the website.
In the majority of cases, airport tax is already included in the rental price. However, certain companies do ask you to make such a payment at the time of rental.
You may rent a car from another location. However, if you are travelling by air, it is advisable to rent a car from the airport for convenience.
Additional accessories or services cannot be ordered from our website when submitting an order. You can request these directly from the rental company while picking up your car and pay the additional cost at that time.
We will not be able to extend the rental once the booking is confirmed. Please contact the car rental company directly for any extensions. You can then pay the additional cost directly to the company.
It is possible for you to return the rental car to a different location. Note that prices for “one way” services are typically higher compared to when you return the car to the same location it is picked up from.
Policies differ by car Rental Company and country. Please refer to the car rental terms and conditions printed on your confirmation voucher.
You do not need to input any credit card information at the time of making a card rental redemption using your points. However, please note that the majority of car rental companies require you to present a credit card when you pick up your rental car.
Car rentals are priced per day (24 hours increments). If you want to rent a car for 47 hours, you have to pay for two days of rent. If you rent a car of 49 hours, this constitutes three days of rent.
The Standard Chartered 360° Rewards brings to you a wide range of options ranging from electronics items, fashion accessories, home goods and gift vouchers to popular retailers.
Gift vouchers can be used toward purchases at the respective retailer or restaurant. Prior to making your purchase at the outlet, present your voucher to the cashier (The voucher can be carried on your hand held device or printed) and the voucher amount will be deducted from your total purchase amount.
If the value of your purchase at the retailer or restaurant is more than the value of the voucher, you must pay the difference using a Standard Chartered Credit Card. If the value of your purchase is less than the amount of the voucher, you will not be entitled to a refund for the difference.
No, gift vouchers redeemed from the Standard Chartered 360° Rewards are non-transferrable and must be redeemed by the Standard Chartered 360° Rewards account holder.
All the conditions related to the use of the voucher are printed on the voucher. For additional queries, please contact the retailer or restaurant using the phone number printed on the voucher.
All voucher redemption confirmations will be sent to your registered email address. You can also access your voucher details by logging in to your loyalty account and clicking on My Dashboard. Click on “My Redemptions” on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed.
On the section of E-Tickets, Vouchers & Invoices, you will be able to print, email and download the e-ticket/hotel reservation/car rental booking confirmation vouchers.
You may click on the item to view the voucher details or may choose to have the voucher resent to your registered email address.
All costs related to your redemption is included in the price shown in the portal. There are certain items that might require additional fees for custom duties which we are not liable for. You will need to settle and clear these fees with the local authorities as required.
You will be informed by email when we ship your items and you will be given a tracking number. All deliveries are handled by reputable courier services.
Unless otherwise stated, your item will be delivered within 12 working days (excluding weekends and public holidays).
You are able to transfer your Standard Chartered 360° Rewards points for miles or points in the following programs:
To transfer your points, log in to your loyalty account and click on “Points Exchange”
Select the program you would like to transfer your Standard Chartered 360° Rewards points into.
Enter your membership number for the frequent flier or frequent guest program you are transferring points into.
Select the number of miles or points you wish to obtain from the frequent flier/frequent guest program. The number of Standard Chartered 360° Rewardspoints required will be displayed.
Note: the number of Standard Chartered 360° Rewards points available must be equal to or more than the number of points required to complete the transfer.
Enter your first and last name and click Submit
Your request will be processed and within 5 working days you should see the additional miles or points appear in your selected frequent flier or frequent guest program.
Yes, you need to provide a membership account number in order to complete the transfer request. To sign up for membership, please visit the airline or hotel’s website.
SCB offers a variety of payment card products to suit our customers’ needs. For more information please call +254 329 3900 / +254 703 093 900 / +254 732 143900.
Please call +254 329 3900 / +254 703 093 900 / +254 732 143900, go to www.sc.com/ke , or visit any of our branches for more details
Please call +254 329 3900 / +254 703 093 900 / +254 732 143900, go to www.sc.com/ke, or visit any of our branches for more details.
You can activate your card by calling +254 329 3900 / +254 703 093 900 / +254 732 143900.
Please call our customer call center at +254 329 3900 / +254 703 093 900 / +254 732 143900.
You will be able to successfully link your card only if the following conditions are met:
For further assistance, please contact Customer Support.
A valid card is any card linked to your loyalty account that has not expired.
A verified email address is an email address registered with the loyalty program and has completed the verification process. You can verify your email address at the time of registration in the loyalty program by clicking on the email verification link in the welcome email sent to you. You can also verify your email address by logging into your loyalty account and accessing the email verification option in the section (see detailed steps in the following question)
Once you have registered in the loyalty program, you will receive a welcome email with a verification link. Click on this link to verify your email address.
Note that the verification link is active for 20 minutes from the time you receive the email. If you are not able to click the link within 0 minutes, you also have the option to verify your email address by logging into your loyalty account and accessing the email verification option in the section (see detailed steps in the following question).
Login to your loyalty account and click on Confirm on the Confirm Email Verification pop up. Enter the verification code on the screen and click Submit. You will see a message confirming that you have successfully verified your email address.
